Refund Policy

Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase,
unfortunately we cn’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund. If you are approved, then your refund will
be processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time
before a refund is posted. If you’ve done all of this and you still have not received
your refund yet, please contact us at sales@nyexquisite.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at sales@nyexquisite.com and send your item to:
NY Exquisite Jewelry
10 WEST 47 STREET, SUITE 303
NEW YORK, N.Y. 10036.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll
receive a gift credit for the value of your return. Once the returned item is received,
a gift certificate will be mailed to you. If the item wasn’t marked as a gift when
purchased, or the gift giver had the order shipped to themselves to give to you later,
we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
NY Exquisite Jewelry
10 WEST 47 STREET, SUITE 303
NEW YORK, N.Y. 10036
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping
will be deducted from your refund. Depending on where you live, the time it may take
for your exchanged product to reach you, may vary. If you are shipping an item over $75,
you should consider using a trackable shipping service and purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
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